At Week of Learning, we are committed to providing a seamless and efficient digital learning experience. As all our products are delivered digitally, we have outlined this Shipping Policy to ensure clarity regarding access and delivery of our online courses.
1. Delivery Method
All courses and digital resources provided by Week of Learning are delivered electronically. Upon successful payment through Razorpay, students will gain immediate access to the course materials via their registered email address and the Week of Learning platform. We do not ship any physical products, as all course content is made available online.
2. Instant Access to Courses
Once your payment is successfully processed:
You will receive a confirmation email from Week of Learning, containing a receipt of your purchase and a link to the course page.
Access to the course will be granted through your Week of Learning account, where you can log in and start learning immediately.
Please note that access to the purchased course is available instantly unless technical delays occur, in which case, please refer to our support options outlined below.
3. No Physical Shipping
Since all our products are delivered digitally, no physical shipping applies. All learning materials such as videos, PDFs, and quizzes are accessible directly through our platform.
4. Account and Access Credentials
The email address you provide during the checkout process will serve as your primary access credential for the Week of Learning platform. It is crucial that you provide an accurate and valid email address to avoid any issues with course delivery.
If there are any mistakes with the email provided, or if you encounter trouble accessing your account or course, please contact our support team for assistance.
Your account will store all your purchased courses, and you can access them anytime from your dashboard.
5. Delivery Confirmation and Troubleshooting
Upon payment confirmation, a delivery notification will be sent to the email provided during checkout. This notification will contain:
Confirmation of your course enrollment.
Details on how to access the course.
Contact information for our support team, should any issues arise.
If you do not receive this confirmation email within 15 minutes of purchase, or if the course is not appearing in your account, please follow these steps:
Check your email's spam/junk folder.
Ensure that the payment has been successfully processed by checking your transaction history with Razorpay.
If you still encounter issues, contact us at
[email protected] or via +91-8288954593
6. Access Duration
Once purchased, the course remains available to you for as long as your Week of Learning account is active. There is no expiration date unless explicitly stated in specific course details.
7. Payment Security with Razorpay
All payments made on our website are processed securely through Razorpay, one of the leading payment gateways, ensuring the protection of your financial data. Your payment details are encrypted, and we do not store any sensitive information. You can find more information about Razorpay's security measures on their official website.
8. Payment Processing and Currency
All transactions are processed in INR (Indian Rupees). Any applicable taxes, based on your location, will be calculated during checkout.
There are no additional shipping or handling fees since all content is digital.
For any questions about pricing or currency conversion, please refer to the payment page or contact our support team.
9. Technical Issues or Failed Access
In the rare case of technical issues preventing course access:
First, verify that your payment was successfully completed through Razorpay.
Clear your browser’s cache and cookies or try accessing the course from a different browser/device.
If the issue persists, please contact our technical support team immediately at
[email protected] or via +91-8288954593. We aim to resolve any technical issues within 24-48 hours.
10. Changes to Course Availability
We continuously improve our courses and may update, modify, or expand content to provide the best learning experience possible. However, once a course is purchased, you will retain access to it even if updates or changes occur. Week of Learning reserves the right to add or discontinue courses as needed.
11. Refund Policy
Please note that due to the digital nature of our courses, we do not offer refunds after a purchase is made. For more details, refer to our [Refund Policy] (Link to Refund Policy Page).
12. Customer Support
If you have any questions regarding this Shipping Policy or experience any issues with course access or payment, please reach out to our customer support team.
Email:
[email protected]
Phone: +91-8288954593
Working Hours: Monday - Friday, 9 AM - 6 PM IST.
We are committed to ensuring that your learning experience at Week of Learning is smooth and rewarding. Thank you for choosing Week of Learning for your skill-building journey!